Customer Care & Return Info
USA / INTERNATIONAL - 2-3 days via DHL
CANADA - 2-5 days via Canada Post
RETURNS AND EXCHANGES
Returns must be initiated within 10-DAYS from ORDER DELIVERY.
We have a smaller window to ensure goods are sent back in a timely manner so correct sizes can be dispatched.
We are committed to creating a positive shopping experience and understand when things don't always look and fit as expected.
Returns that fall outside this window will be issued a CREDIT.
Pre-Order items are CREDIT/EXCHANGE only.
Please note SALE items are CREDIT/EXCHANGE only.
Please note that if you are based outside of Canada you may need to pay taxes and duties on exchanges.
Please email Customer Care at firstname.lastname@example.org for your return instructions from the original carrier.
RETURNING YOUR PURCHASEPlease email Customer Care at email@example.com for your return instructions from the original carrier.
CANADA - You will be responsible for dropping your item off at a Canada Post
Once your label is emailed directly from the carrier, you will be notified (remember to check junk folder if you have not seen it). Customers have 5 days to drop off or arrange a pick up - note late sending could impact refunds.
RECEIVING YOUR REFUND
Your refund will be credited to the original purchaser ́s method of payment once goods arrive back to the warehouse.
Items must be returned in unused condition with original tags and hygiene strip attached. NOTE: IF HYGIENE STRIP IS REMOVED, YOUR ITEM(S) CANNOT BE RETURNED.
Please note that ALL garments should be washed in COLD and hung dry. Always refer to the specific care instructions in the Side Seam or at the Center Back seam. White garments are susceptible to stains so please use caution with makeup and dark oils and sunscreen.
All garments can be dry cleaned should stains appear and we suggest freshening your whites yearly.
BETH RICHARDS supports Ethical Manufacturing and all garments are Made in Canada by highly skilled workers who are experts in their trades.
At BETH RICHARDS we stand by the quality of our product and guarantee against defects in materials and workmanship for ONE YEAR. In the event repairs or replacements are needed, please email Customer Care at firstname.lastname@example.org for instructions.