Customer Care

SHIPPING TIME

We ship DHL Express for USA, Europe, Asia, Australia and Africa. We ship with Fed Ex for Canadian orders. Once Shipped your order should take 2-3 days to North America, 2-5 days in Canada and 2-5 days for International destinations.

RETURNS AND EXCHANGES

Please note that we have a 14-day return policy. In order to create a pleasant shopping experience, BETH RICHARDS has an easy return procedure. When using our free return service, you will be refunded in the event of theft or loss during delivery to our warehouse.

Sale items are can be exchanged for store credit. Please note that if you are based outside of Canada you may need to pay taxes and duties on exchanges.

RETURNING YOUR PURCHASE

Email info@bethrichards.com for your RA# to be provided with your return shipping label and return instructions. Place the item(s) in a DHL/FedEx Bag/Envelope (provided at a DHL/FedEx drop off location) and close it securely.

You will be responsible for dropping your item off. If it has not been initiated for return outside of the 14-days store credit will be issued.

Purchased items are exchangeable into a different size or color. All exchanges are based on stock availability and are shipped to you free of charge.

RECEIVING YOUR REFUND

Your refund will be credited to the original purchaser ́s method of payment. If the complete order is returned a refund will exclude original shipping costs.

IMPORTANT

Items must be returned to us in perfect condition with original tags and hygiene strip attached. NOTE: IF HYGIENE STRIP IS REMOVED, YOUR ITEM(S) CANNOT BE RETURNED

SIZING


PLEASE NOTE: TALLER GIRLS 175cm/5’9” AND UP - SIZE UP IN ONE PIECES

CARE INFO

Please note that ALL garments should be washed in COLD and TUMBLED or hung dry. Always refer to the specific care instructions in the Side Seam or at the Center Back seam. White garments are susceptible to stains so please use caution with makeup and dark oils and sunscreen. All garments can be dry cleaned should stains appear.

OUR PRODUCT

All BETH RICHARDS Garments are made with the highest quality technical stretch fabric from Italy. BETH RICHARDS supports Ethical Manufacturing and all garments are Made in Canada by highly skilled workers who are experts in their trades.

WARRANTY

At BETH RICHARDS we stand by the quality of our product and guarantee against defects in materials and workmanship for 12 Months. In the event repairs or replacements are needed, please email Customer Care at info@bethrichards.com for instructions.