Customer Care & Return Info

SHIPPING TIME

USA / INTERNATIONAL - 2-3 days via DHL

CANADA - 2-5 days via Canada Post

 

RETURNS AND EXCHANGES

Returns must be initiated within 7-DAYS from ORDER DELIVERY.  Returns that fall outside this window will be issued a CREDIT.

Please note SALE and PRE-ORDER items are CREDIT/EXCHANGE only.

In efforts to lessen our environmental impact we will no longer be offering free returns. These changes are keeping with our commitment to sustainability with conscious consumption in mind.  

A charge of $25 per North American order to return and restock will be applied.

If an item used FREE shipping and returned a $20 restock fee will be applied.

Outside Canada and USA - We currently don't accept international returns, should you wish to exchange your item you would be responsible for sending with tracking and paying for shipping.  Please email Customer Care at info@bethrichards.com

 

We will continue to support our customers by ensuring the return and exchange process remains as seamless as possible.

As always our Customer Care star, Jenny is happy to help with fit questions to ensure you find the best option for your needs!

 

RETURNING YOUR PURCHASE

Please email Customer Care at  info@bethrichards.com for your return instructions from the original carrier.
    
USA - Pick ups can be arranged directly via DHL, once your return paperwork is issued.                                                                                                                          
CANADA - You will be responsible for dropping your item off at a Canada Post

Once your label is emailed directly from the carrier, you will be notified (remember to check junk folder if you have not seen it).  Please ensure returns are sent back within 5 days.

  

RECEIVING YOUR REFUND

Your refund will be credited to the original purchaser ́s method of payment once goods arrive back to the warehouse.

Items must be returned in unused condition with original tags and hygiene strip attached. NOTE: IF HYGIENE STRIP IS REMOVED, YOUR ITEM(S) CANNOT BE RETURNED.


CARE INFO

Please note that ALL garments should be washed in COLD and hung dry. Always refer to the specific care instructions in the Side Seam or at the Center Back seam. White garments are susceptible to stains so please use caution with makeup and dark oils and sunscreen.

All garments can be dry cleaned should stains appear and we suggest freshening your whites yearly.

 

OUR PRODUCT

All BETH RICHARDS Garments are made with the highest quality technical stretch fabric from Italy.  The fabric will soften when wet so refer to the fit guide and sustainability page to learn more.

BETH RICHARDS supports Ethical Manufacturing and all garments are Made in Canada by highly skilled workers who are experts in their trades.

 

WARRANTY

At BETH RICHARDS we stand by the quality of our product and guarantee against defects in materials and workmanship for ONE YEAR. In the event repairs or replacements are needed, please email Customer Care at info@bethrichards.com for instructions.